How ChatNexus handles data
Read the policy below to understand what we collect, why we use it and how you can exercise your data rights.
1. Introduction
ChatNexus ("we," "our," or "us") operates chatnexus.io (the "Service"), a platform that enables users to create and deploy AI-powered chatbots. This Privacy Policy explains how we collect, use, and protect your information.
2. Information We Collect
2.1 Information You Provide
- Account information (name, email, password)
- Billing information
- Chatbot configuration data
- Custom training data and documents
2.2 Automatically Collected Information
- Usage data and analytics
- Log data and device information
- Cookies and similar technologies
- API usage patterns
- Chatbot interaction data
3. How We Use Your Information
We use collected information to provide and maintain the Service, process payments, train and optimize chatbot performance, analyze service usage, communicate about updates, and prevent fraud and abuse.
4. Data Storage and Security
We use industry-standard security measures and trusted third-party services. All data is encrypted in transit and at rest.
5. Data Sharing
We do not sell your personal information. We may share data with service providers, legal authorities when required by law, and third-party integrations you explicitly enable.
6. Your Rights
You have the right to access your personal data, correct inaccurate data, request data deletion, export your data and opt out of marketing communications.
7. Cookies
We use cookies to maintain user sessions, remember preferences, analyze service usage and improve performance.
8. Children’s Privacy
The Service is not intended for children under 13. We do not knowingly collect data from children.
9. Changes, Retention and Transfers
We may update this policy periodically and notify users of significant changes. We retain data for as long as an account is active or as needed to provide services. We may process data outside your residence with appropriate safeguards in place.
10. Contact Us
For privacy-related questions, contact us at info@chatnexus.io.