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Support agent
Resolve repeatable questions from your knowledge base, then escalate when a person needs to see the full story.
- Answers from approved support material
- Captures the issue and relevant detail
- Escalates with context intact
PRODUCT / AGENT LIBRARY
Put the right job in front of the right answer.
ChatNexus agents share one trusted knowledge layer, then take on focused jobs: resolve a question, guide a choice, book a time or pass the full context to a human.
One knowledge layerClear boundariesHuman when it counts
FOUR USEFUL STARTING POINTS
Give the repeatable work a better front door.
Each agent can answer from the same approved sources, with a job and a handoff path that your team controls.
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Sales agent
Help a curious visitor understand the fit, compare the right option and take a confident next step.
- Guides product discovery
- Handles objections with context
- Passes warmer intent to your team
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Booking agent
Turn “are you available?” into a simple path to the right service, time or location.
- Checks the availability you connect
- Captures the details that matter
- Confirms the next step clearly
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Handoff agent
Know when the right answer is a person, and make sure that person does not have to start again.
- Preserves conversation history
- Routes by intent and urgency
- Suggests the next useful action
THE SHARED FOUNDATION
Different jobs. The same trusted context.
Use one source library and shape the boundaries, voice and next step for each agent.
Connect what the business knows
Bring in pages, files, products, policies and live data that the assistant is allowed to use.
Give the agent a job
Choose support, sales, booking or handoff. Make the useful next move explicit.
Improve from real questions
Preview the experience, learn where visitors hesitate and keep the answer layer useful.
AGENT ROUTES
Every answer should know where it is going.
The agent is not the destination. It is the first useful move in a larger customer journey.
| Visitor signal | Agent job | Useful next step | Team receives |
|---|---|---|---|
| “Can you help me choose?” | Sales | Compare the closest fit | Intent + preference |
| “How much will this cost?” | Quote / support | Capture the details for a quote | Structured request |
| “Can I come in Saturday?” | Booking | Show the right availability | Confirmed timing |
| “I still need someone.” | Handoff | Route with context intact | Conversation + urgency |
START WITH ONE REPEATABLE QUESTION
Build the agent your team wishes they had today.
Bring one real customer question. We’ll help you shape the answer, the boundaries and the next move.