Answers from your information
Choose website pages, files and supported connections
AI CHATBOT FOR YOUR WEBSITE
ChatNexus answers questions from the website pages and files you choose, then helps visitors contact you, compare options or request an appointment.
A better first answer is closer than you think.
Start with website pages or files. Add Google Drive, Notion and other supported connections when your plan allows them.
Notion✓ Available connections depend on your plan.
AI models, business files and chat channels
SEE THE WEBSITE CHATBOT IN ACTION
See a visitor ask a question, get an answer from your website information and choose what to do next.
Answers from your information
Choose website pages, files and supported connections
Helps visitors take action
Ask a question, contact support or request an appointment
Add it to your website
Test the chatbot, then add it to your website with a short piece of code
HOW WEBSITE CHAT WORKS
It answers common appointment questions and collects the visitor’s preferred time and contact details for your team.
Can I request an appointment for Saturday?
I can pass your preferred day and time to the team. What time works for you?
Saturday morning, please.
Thanks. I’ll send your preferred time to the team with the appointment request.
The visitor gets an answer and sends your team a clearer appointment request.
See how to set it up → Example conversation · your team confirms the appointment.CONNECT YOUR BUSINESS INFORMATION
Add website pages, FAQs or documents. Connect databases and cloud tools where your plan supports them.
Choose pages, upload FAQs or guides, or add an answer yourself. You decide what the chatbot can use.
Connect a business tool or database to use current information when your plan supports it.
Use selected YouTube videos and tools included with your plan. Available actions depend on your setup.
THREE CHAT ASSISTANTS INCLUDED FREE
Start with one chatbot and turn on any combination of the three assistants.
Greet visitors and help them find services, get support or request an appointment.
Answer common questions using the website pages and files you choose.
Collect the visitor’s preferred time and contact details. Live availability needs a connected calendar.
Pro includes two chatbots; Business includes ten.
24 CUSTOMER SCENARIOS
A guest wants to book while the host is asleep. A renter’s chosen listing is gone. Explore how a chatbot can answer what it knows, ask the right follow-up and capture a useful next step. These are illustrative stories; live availability depends on connected systems.
Work starts in the morning, and the patient is worried. They do not want to leave a voicemail and hope somebody calls back. They open your site and ask what to do next.
The chatbot asks a few sensible, non-diagnostic questions: whether there is severe pain, bleeding or swelling, whether they are an existing patient, and which clinic they use. It shares only the practice’s approved guidance and points urgent concerns to the right human help.
It can explain clinic hours, payment information and what to bring. If a booking calendar is connected, it can show available times; otherwise it collects the preferred time and contact details for the team to confirm.
In the morning, the receptionist sees a clear request with the patient’s concern and preferred next step instead of a missed call. The chatbot has not made a clinical decision. It has helped the patient reach the practice while the details are fresh.
It is 10:42 pm. A couple wants to book your Airbnb for Friday and Saturday, but the host is asleep and the website does not show open dates. They still need to know: Is the pool private? Can they bring their dog? Is parking included?
The chatbot answers those questions from the property information you approved, and points them to the right room photos, house rules and check-in details. When they ask whether those dates are free, it is honest: without a live calendar, it cannot confirm availability.
Instead of losing the enquiry to a voicemail, it collects their dates, guest count, pet question and contact details, then sends the host one useful request. If your booking calendar is connected, it can show current availability and send the couple to your booking route.
The host wakes to a clear booking enquiry rather than a string of unanswered messages. The couple knows exactly what is confirmed and what still needs a reply—no invented availability, and no need to wait just to ask a simple question.
The client knows the look they want, but not the treatment name, how long it takes or which stylist to choose. A booking form asks them to decide before they understand the options; calling means waiting until the salon is free.
The chatbot asks about the result, timing and relevant preferences, then explains the closest services using the salon’s own descriptions. It can share examples, preparation and aftercare without pretending to be the stylist.
If a booking calendar and payment option are connected, the client can choose an available slot and follow the salon’s deposit process. Without them, the chatbot collects a preferred time and contact details for the salon to confirm.
The receptionist gets fewer vague requests, and the stylist has useful context before the appointment. The client arrives knowing what to expect instead of hoping they selected the right treatment.
There is water under the sink before work. The customer needs to know whether you cover their suburb, what to do right now and whether anyone will be available today. They may message three plumbers; the first useful response often gets the job.
The chatbot asks for the suburb, what is leaking, when it started and whether a photo would help. It shares only the safety and emergency guidance you approved, and explains your service area and call-out policy.
It can collect the details and preferred time even when the team is offline. If your dispatch or job system is connected, the request can be routed to the right technician; otherwise it arrives as a clear enquiry for your team to review.
The customer knows their message has useful context, and the technician does not have to reconstruct the problem from a rushed voicemail. Urgent situations follow your stated instructions instead of an invented promise of immediate service.
A shopper needs a gift for a runner, under budget, before Saturday. The store has hundreds of products, but the shopper does not know the right category or search term—and does not want to open twenty tabs.
They describe the occasion and what matters: size, use, price or when it must arrive. The chatbot compares products using the details you provide and points to the right product pages. A connected catalogue is needed for current stock or live pricing.
The shopper can ask about compatibility, returns, warranty, delivery or collection without hunting through the footer. If stock is not connected, the chatbot says so and links to the store’s product or checkout page rather than guessing.
Your catalogue starts acting more like a helpful shop assistant than a spreadsheet. Staff can focus on unusual requests while routine product discovery still has a clear next step after the doors close.
An organiser is comparing venues in a group chat. They need a table for twelve, parking details, vegetarian options and confidence that two allergies will be handled carefully. The restaurant is busy, so nobody can answer every message right away.
The chatbot uses the approved menu and venue information to answer what it can, then asks for the date, group size and dietary requirements. It explains the restaurant’s allergy process without promising that a dish is safe unless the venue has confirmed it.
A connected booking system can confirm a reservation; otherwise, the chatbot prepares a complete request for the team. Larger events arrive with the timing, budget and requirements organised instead of scattered across calls and social messages.
The group gets a useful next step while they are still choosing. Your team receives the details needed to confirm the table or ask the one follow-up question that matters.
It is late in the evening. A renter finds a listing that looks promising, then discovers it is already gone—or is outside their budget. They are still looking for two bedrooms near work, a pet-friendly place and a realistic move-in date, but the agent is offline.
The chatbot asks what matters most: areas, budget, bedrooms, commute, pets and timing. It answers questions from the property details the agency has supplied, and never pretends an old listing is still available.
With a connected, up-to-date listings feed, it can surface matching homes and link to their details. Without one, it captures the renter’s criteria and contact information for an agent to follow up. Viewing times are only shown when a calendar is connected.
The next morning, the agent sees what the renter actually needs instead of a bare “Is this available?” The conversation can continue with relevant options, and the renter does not have to start their search from scratch.
Someone has a deadline and a confusing letter, but no idea which service they need. A formal contact form feels cold; calling before they understand the process feels uncomfortable.
The chatbot explains the kinds of matters your practice handles in plain language, asks structured intake questions and flags deadlines that need prompt human attention. It stays within your approved information and does not give professional advice.
The visitor can share the basics of the situation, understand what a first consultation involves and request a call. If a calendar is connected, they can choose an available time; otherwise, your team confirms the appointment.
Your specialist receives a concise summary rather than an unstructured life story in an email. The first conversation starts with context, while advice and judgment stay with the qualified professional.
A person has not trained in years. They are unsure whether they need a class, a coach or a regular membership, and calling reception feels like admitting they do not know where to start. So they keep putting it off.
The chatbot asks what they want to achieve, when they can train and what kind of environment feels comfortable. It explains your programmes in plain language and points them to suitable beginner classes, trainers or studio information.
They can compare plans and request a tour or trial. If your booking calendar is connected, they can choose a confirmed time; otherwise, the studio gets their preferred day and contact details to follow up.
Your team meets someone whose basic questions are already answered. The first human conversation can focus on encouragement and fit, rather than reciting membership prices for the fifth time that afternoon.
A warning light appears on the drive home. The driver wants to know whether the workshop handles their vehicle, what details to bring and whether it is safe to wait until morning. They are unlikely to remember every symptom when the workshop opens.
The chatbot collects the make, model, warning message, symptoms and the driver’s preferred next step. It shares only safety guidance the workshop has approved and directs urgent concerns to the stated human contact.
For routine service, it records the vehicle details and requested date. If a service calendar is connected, it can show available times; otherwise, the service advisor confirms a slot. A photo can be included where the chat setup supports attachments.
The advisor starts with a useful intake instead of a vague voicemail. The customer feels taken seriously before a mechanic has even picked up a spanner, and safety decisions remain with the workshop.
A family is interested in a day trip, but needs to picture it first. How much walking is involved? Are children welcome? What does the vehicle look like? Will the tour fit around their arrival time? A price and stock photograph do not answer those questions.
The chatbot explains the itinerary, inclusions, exclusions and accessibility information you provide. It can link to the relevant photos and tour details, and asks about the group and date so the next step is specific to this family.
If a booking system is connected, it can show current availability and guide them into that booking flow. Otherwise, it gathers dates, passenger numbers and any accessibility needs for your team to confirm.
You spend less time rebuilding the same itinerary in messages. Travellers can understand what the day involves before they decide, and your team receives the details needed to answer the remaining questions.
Something feels wrong after the clinic closes. The owner is anxious and unsure whether the change can wait. Search results offer frightening generic answers; what they need is the clinic’s approved next step and a clear route to care.
The chatbot records the animal, symptoms, timing and relevant history without attempting a diagnosis. If the clinic has provided urgent-care instructions, it shares those and directs the owner to the clinic’s stated emergency contact when needed.
For non-urgent visits, it explains what information to bring and collects an appointment request. A connected calendar can show live times; otherwise, the veterinary team confirms the booking and provides clinical guidance.
The owner feels heard, and the clinic begins with useful context. Diagnosis and treatment decisions remain where they belong—with a veterinary professional.
They are planning a launch, wedding or team event and want to know whether you are the right fit before committing to a consultation. The brief exists as fragments across screenshots and voice notes.
Your agent asks about guests, venue, style, date and priorities, then shows the most relevant packages and portfolio images. It explains what is included and where a custom quote begins.
Qualified enquiries arrive with a structured brief, inspiration files and a realistic next step. Straightforward packages can move directly to availability or a deposit; complex events reach the right planner.
The first creative conversation starts with the vision—not twenty minutes of administrative discovery.
They want cover for equipment, vehicles and interruptions, yet insurance language makes it difficult to know where to begin. A long generic form encourages guesses instead of clarity.
The agent asks structured, approved questions about the business and explains relevant product categories without recommending beyond the broker’s rules. Important disclosures and limitations stay visible.
It can prepare a quote request, collect renewal information or route a claim to the correct process. Anything sensitive or advice-dependent reaches a licensed person with the conversation context attached.
The customer gets a calmer first step; the broker receives a better-prepared conversation without surrendering professional judgment.
They want to know whether the role is remote, whether their experience transfers and what the process looks like. Without a useful answer, the application gets postponed and the tab disappears.
Your agent explains the approved role information, asks consistent screening questions and helps the candidate identify the most relevant vacancy without making hiring decisions.
The candidate can submit the correct documents or book a recruiter conversation. The recruiter receives their availability, qualifications and questions in a structured summary.
Good candidates get momentum immediately, while consultants spend their time assessing people rather than repeating application instructions.
A parent is choosing who to trust with their child. Fees and hours matter, but so do meals, settling-in routines, security and the feeling of the environment. These questions often arrive late at night, when the family finally has time to think.
The chatbot answers from the centre’s approved handbook, explains enrolment steps and points to the right classroom or centre information. Child-specific questions and sensitive concerns go to a staff member.
The parent can request a tour and share the child’s age, preferred start date and questions that matter most. If a tour calendar is connected, they can choose a confirmed time; otherwise the centre follows up to arrange one.
The first visit can begin with trust and fit, not a rushed tour through administrative basics. Staff know what the family wants to understand before they arrive.
The answer depends on size, condition, frequency, access and what the customer means by clean. A single price question usually creates six messages of follow-up.
Your agent gathers rooms, property type, preferred date and extras, and can request photographs where they help. It explains the difference between standard, deep and move-out services in your own terms.
Suitable jobs receive an estimate or booking route; unusual properties reach a person with the full brief attached. The customer understands what is included before the team arrives.
Your calendar fills with better-scoped work and fewer surprises, while customers get a useful response before choosing the next provider.
They like your work and want to know if you can create the same feeling for their wedding, product or team. Their ideas live across screenshots, dates and half-formed questions.
Your agent asks what is being photographed, where the work will be used and which visual examples resonate. It shows the most relevant portfolio and explains packages without flattening creative work into a price list.
Availability, location, deliverables and budget arrive together before the consultation. Straightforward sessions can move toward a deposit while custom work reaches you as a coherent brief.
The first creative call starts with taste and intent—not file formats and calendar arithmetic.
A remote team needs a room for six people tomorrow. They need reliable Wi-Fi, a screen, parking and a price—and they are comparing several spaces. The first venue that makes the decision easy is likely to get the booking.
The chatbot explains the workspace options, facilities, access and meeting-room details you have provided. It asks about headcount, timing and equipment, then points the team to the right room or membership.
A connected booking system can confirm live room availability and take the visitor to the approved payment route. Without one, the chatbot collects the request and preferred time for your community manager to confirm.
Reception does not have to answer the same facilities questions one by one, and the team gets a clear next step instead of decoding a floor plan and rate sheet alone.
The customer knows the look they want, the date and perhaps an allergy—but not the size, flavour combination or lead time your kitchen needs.
Your agent collects inspiration, servings, dietary requirements, collection details and budget. It explains standard options and clearly marks requests that need the baker’s approval.
Available products can move directly to order or deposit. Bespoke work arrives as a complete request instead of pieces scattered across social messages.
The customer gets confidence quickly, and the kitchen protects creative time from repetitive order admin.
The flight lands late. The traveller needs luggage space, an automatic transmission, a child seat and clear instructions for after-hours pickup. A generic vehicle class does not answer the questions that determine whether the trip will work.
The chatbot compares the vehicle details, rental requirements, deposit information and extras you have provided. It asks for pickup and return dates, location and driver needs so the customer can find the right option.
Live prices and vehicle availability appear only when a booking system supplies them. Otherwise, the chatbot points to your official booking page or collects a complete request for your team to confirm.
Fewer bookings begin with the wrong assumptions, and staff hear about exceptions early enough to solve them. The traveller knows what is confirmed before heading to the airport.
A shopper has a corner, a measurement and a screenshot. They do not know the collection name; they know the sofa must fit one wall, survive family life and work with the room they already have.
The chatbot asks for the room dimensions, preferred style and practical needs, then compares product sizes, materials, care instructions and prices from your catalogue. It links to the pieces that fit the brief instead of asking the shopper to guess a category.
A connected inventory feed is needed to confirm current stock or delivery dates. Without it, the shopper can save a shortlist, request a design consultation or plan a showroom visit with the right product details in hand.
Your website begins the patient discovery work of a good showroom consultant. A human expert can take over where taste, room planning and judgment matter most.
At midnight, a tenant sends “the gate is broken.” There is no unit number, photo or indication whether the building is secure. By morning, the manager has to start the conversation again before anyone can assess the problem.
The chatbot asks which building and unit, what happened, when it started and whether there is an immediate safety concern. It shares the building’s approved instructions and captures a photo or other detail if the chat setup supports attachments.
The tenant gets a clear reference or confirmation of what happens next. If a maintenance or ticketing system is connected, the request can be routed there; otherwise, the manager receives an organised report to review.
Residents have one clear place to report a fault, and the team has the detail needed to act. No one is told a contractor has been sent unless that handoff has actually happened.
They are comparing programmes, entry requirements and payment options after work. The course pages contain everything, but not in the order this person needs to make a decision.
Your agent asks about their background, goal and available study time, then explains the relevant programmes from approved information. It can compare formats, upcoming dates and required documents without promising admission.
The prospective student can start an application, book an advisor call or request the exact prospectus they need. Questions about timetables, accreditation and support stay inside one traceable conversation.
Admissions receives a more informed applicant with clear intent. The student moves forward while their motivation is high instead of waiting for an inbox reply the next working day.
WHY ADD CHAT TO YOUR WEBSITE
ChatNexus answers from the pages and files you choose, then helps visitors contact you, compare options or request an appointment.
| What the customer needs | Without ChatNexus | With ChatNexus | What improves |
|---|---|---|---|
| Find an answer | Search pages or contact your team | Ask the website chatbot | Faster answers |
| Ask for help or an appointment | Find the right form or phone number | Ask in chat and send a request | Easier enquiries |
| Check the chatbot before launch | Find out after it is published | Preview and test your answers | Test before publishing |
ADD · CHOOSE · GO LIVE
Give it useful information, choose how it helps visitors, then test and add it to your website.
Choose the website pages, PDFs and answers your chatbot can use. You stay in control of what it knows.
Turn on any mix of welcome, support and appointment assistants. Each follows the information and instructions you set.
Try real questions in the preview. When the answers look right, copy your embed code and paste it into your website.
PLANS FOR YOUR WEBSITE CHATBOT
Start free with one chatbot. Upgrade when you need more chatbots, messages or voice features.
Create one website chatbot with welcome, support and appointment help.
Add voice AI, usage reports and more monthly messages.
Run more chatbots across a larger team.
WEBSITE CHATBOT FAQ
Free includes one chatbot, 50 messages a month and welcome, support and appointment assistants. You can turn on any combination without a credit card.
Yes. Copy and paste a short piece of code into your existing website when you are ready to publish.
It answers from the website pages and files you choose. Other connected sources depend on your plan and setup.
If your plan includes live support, you can connect visitors to your team and test it before publishing.
No. Add your website pages or files, choose what the chatbot should do, test it, then copy and paste a short piece of code into your website.
Some plans can use connected drives and databases. Check which options are available in your account.
Website chat is available. WhatsApp requires a connected provider. Voice AI is included with Pro. Other options depend on your plan and setup.
Yes. Customize colors, fonts, chat bubble style, welcome messages, avatar, position and more. Pro plans can remove ChatNexus branding entirely.
Review the Security page before adding business information. Connect only pages and files your team is allowed to share.
Copy and paste a short piece of code into your website. ChatNexus works with common platforms such as WordPress, Shopify, Wix and React.
Set a reply for questions it cannot answer, such as sharing your contact details or asking the visitor to contact your team. Test it before publishing.
Some plans can connect business tools and databases to use current information. Check what is available in your account and test it before publishing.
No long-term contract. Free has no charge, Pro is billed monthly and can be cancelled. Annual billing is also available at a discount.
FILES · AI MODELS · MESSAGING
Start with website pages and files. Add Google Drive, Notion, databases or messaging tools when your plan and provider setup support them.
See supported connections →
NotionGUIDES · EXAMPLES · SETUP ADVICE
Learn how to answer website questions using your pages and files, and collect more useful sales enquiries.
Online shoppingAnswer product questions using the details you provide and help visitors compare options.
Read about ecommerce chatbots →
AppointmentsExplain your services, answer common questions and collect the details your team needs to confirm an appointment.
Read about appointment chatbots →
Sales enquiriesAsk what visitors need and give your team useful details for follow-up.
Read about lead generation chatbots →ADD CHAT TO YOUR WEBSITE
Choose what it answers, test it with real questions, then paste a short piece of code into your website.