SECURITY / BUILT AROUND TRUST

Security that keeps your knowledge in the right hands.

ChatNexus is built to help you control the sources behind the answer and make it clear when a conversation should return to your team.

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Start with the information you choose to provide and update it as your business changes.

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Shape what the assistant is there to do, and where it should hand the conversation to a person.

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Keep your team close to the conversations that need context, care or a decision.

HOW WE PROTECT THE SYSTEM

Trust is a set of choices, not a line in a footer.

Good security is practical: control the sources, limit access, protect the data and make the right escalation path obvious.

ChatNexus runs on trusted infrastructure providers with operational access kept limited and purposeful.

Data is protected in transit and at rest. Keep your knowledge sources intentional and review them as your business changes.

Use account controls and role-based access where available, and keep workspace access aligned to the people who need it.

Review the privacy policy, cookie policy and terms of use for the current commitments that apply to your workspace.

Monitor the service and investigate incidents through the appropriate support and security channels.

Bring your questions about a proposed setup, data source or access model to the team before you launch.

QUESTIONS ABOUT YOUR SETUP?

Every business has a different comfort level. We can help you think through a useful and responsible first use case.